Atomic Wallet Support Center

F.A.Q. 13

• Where to find my private keys? (BTC, ETH, XRP...)
• How to list your asset/coin in Atomic Wallet?
• How Atomic Wallet works?
• What are Network Fees?
• What is AWC?

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Buy crypto with credit card 7

• What is Simplex?
• How to buy cryptocurrency with a bank card
• Exchange process
• Exchange fee?
• Refund policy?

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Asset Management 11

• XRP (Ripple)
• Stellar (XLM)
• TRON (TRX)
• NEO GAS staking
• Bitcoin SV

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Setting Up a Wallet 7

• Getting started with Atomic Wallet: Part 1.
• Getting started with Atomic Wallet: Part 2.
• How to create a wallet?
• History
• Settings

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Sending/Receiving 4

• How to move funds to Atomic Wallet?
• How to move funds (XLM) to Atomic Wallet from Kraken?
• How to properly send ETH token to another address?
• Atomic Swap

Transactions, balances, withdrawals 15

• I deposit funds to Atomic but my balance shows zero
• I have problems withdrawing funds from Atomic Wallet. What to do?
• I made an exchange but my balance is zero?
• I bought crypto but my balance is zero?
• I don't see my token in the wallet. When will it be listed?

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Services 5

• Why Ripple has 20 XRP as an unspendable balance?
• Why I don't see my Monero balance? / Why I cant send Monero?
• I have issues with Shapeshift/Changelly. What should I do?
• Why USD balance is shown incorrectly in the interface?
• How To Split Bitcoin Cash Forks BCH (ABC) / BSV

General Information 11

• Advantages of Atomic wallet
• The process of Atomic Swap in Atomic Wallet
• How users will communicate with each other to proceed with atomic swap?
• Atomic swap fee.
• How can I import a private key in Atomic Wallet?

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Security 7

• Is Atomic Wallet secured enough?
• How Import function works in Atomic Wallet
• I want to change my wallet's 12 word phrase, how can I do it?
• What are Private keys, Backup phrase, and where they stored
• How to export private keys from Atomic Wallet?

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