The exchange process consists of the 3 simple steps:
1) Choose amount and asset you want to receive.
2) Undergo a verification process.Simplex works with a wide range of banks all over the world. When you click “Exchange”, your bank will hold funds to ensure that you have enough to make an exchange. Simplex will check your identity, move funds and complete an exchange. If you haven’t finished the second step you will receive a refund in 2-5 days.
3) Get crypto on the Atomic Wallet address (usually in 24 hours).
What should I do if I haven’t received crypto?
Contact Simplex Support center: email@example.com
What data requires the verification process?
Copy of a government-issued ID (such as a passport or a driver’s license) – this is collected as an official proof of identity
Details regarding the government-issued ID, such as the number, issuing country and expiration date;
Country of residence
Date of birth
Wallet ID (if applicable)
Credit card details – however, please note that such data is transmitted directly to our trusted third party payment processors. We do not retain the full details of the credit card.
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