Transactions, balances, withdrawals

Solutions for the issues related to access to funds in your wallet

I'm having problems with sending assets to other wallets even though the app says "your money has been sent"
Make sure that you are using the latest version of Atomic Wallet. Download and install it from our website. Make screenshots of your probl...
Mon, 24 Dec, 2018 at 5:53 PM
I have a problem importing Ethereum private key in Atomic Wallet
To import Ethereum private key you need to have a small amount of Ethereum on the imported address. The operation required some Gas to be successful and ap...
Thu, 23 Aug, 2018 at 4:25 PM
I forgot my password / backup phrase. What can I do?
Atomic Wallet doesn't keep your passwords and backup phrases. Please bear in mind, if you have accidentally deleted this data, there is no way to recove...
Tue, 9 Oct, 2018 at 6:06 PM
I have problem importing my ETH private key in the Atomic Wallet
To import your private key in Atomic Wallet: Open Atomic Wallet and go to the Settings Tab. Click on "Import". Import your private key. If y...
Thu, 26 Jul, 2018 at 4:29 PM
Why my antivirus detected Atomic Wallet as a virus?
This issue happens due to our Disturbed Order Book (DOB), the technology that is based on BitTorrent protocol. BitTorrent is a communication protocol for pe...
Fri, 12 Oct, 2018 at 2:14 PM