Regarding this problem -> in the most cases it's the problem with connection to the blockexplorer. Try to reopen Atomic Wallet. Check your internet connection, when you open the wallet -> internet connection is needed to update data from blockexlporers.

If your problem will be still unresolved, then you need to follow these steps:

  1. Try to download the latest version of the wallet from our website.

 While our app is in beta - we often make weekly updates and in some special cases - daily updates. You can see the version of your wallet on the first screen.


  1. Make a screenshot of your problem - if you received any message or errors.

  2. Copy your wallet’s address. For example, ETH address in Atomic Wallet.

  1. Copy a link on the transaction - you can find it by address on the etherscan website.

  2. Also, we would like to know what operating system do you use and the version of it.

  3. Attach an errors.log file which you may find by this path if you're using WINDOWS:


    If you are using MAC:

  4. Make a ticket on our support page and send all aforestated information to us.

You will receive a reply from our support page within 24 hours. You can also use our Telegram chat, to receive a fast reply on your problems. 

In the meantime, check out our XRP Wallet